Fix payment issues, such every bit declined or incomplete transactions

If you accept problems paying for Google products, yous might need to prepare a problem with your payments contour.

Observe the issue yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the event:

  • If this message is followed by instructions for submitting additional data to us, please practise and then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and attempt the transaction again.
  • Effort using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop computer, try the transaction using the Google product's website.
    • If yous're using a mobile device, effort using the product'due south mobile app (if an app is available).
  • If yous're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the gild over again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to endeavor the transaction again.

"Unable to complete transaction: Expired carte"

Check to run into if your payment method is upwardly to date. If it isn't, update information technology in the Payments middle.

"Unable to complete transaction. Please utilise another form of payment."

Note: These steps as well apply if you see the error message "Your payment didn't go through. Please endeavour a different payment method or try once again subsequently."

Effort the following:

  1. Check to encounter if your payment method is up to engagement. If information technology isn't, update it in the Payments middle, then try your purchase again.
  2. Make sure you have enough money in your account for the buy.
  3. If you're notwithstanding having bug, contact your bank to see if there's a problem with your account.
  4. Attempt making the purchase again with a different payment method.

"Your payment was declined due to an event with your account"

If you run into this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • Nosotros need a little more data to comply with Eu law (European customers but).

To fix the issue, try the following:

  1. Go to the Payments eye.
  2. Have action on any errors or requests in the payments eye.
    1. You might need to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your proper name, accost, and payment information are upward to engagement.

"Unable to procedure payment: Low card balance"

You might non have enough funds in your business relationship to make the payment. Check your account residual or contact your bank.

Ineligible or unavailable credit or debit card

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour before you tin utilize it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which carte you desire to verify.
  2. Check how long agone you lot tried to verify your card.
    • If less than two days: Look upward to 2 days.
    • If more than than 2 days: Bank check your menu statement. Yous should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You tin't apply this carte for this purchase. Try to brand the buy again with a different card.

If the card yous desire to utilize isn't listed, follow the on-screen instructions to add together a new carte du jour.

Closed payments contour

Learn more than almost what to practice if yous temporarily or permanently closed your payments profile.

If you're still having trouble, contact back up.

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